The Terms and Conditions of the ayubalitour.com are a form of binding agreement between users of one, part or all of the site and Ayu Bali Tour . Please read these Terms and Conditions carefully before using the site. By using any, some, or all of the features found on the site, you have agreed to these Terms and Conditions.
Booking
- The booking can be done through instant booking or enquiry booking depending on Ayu Bali Tour services availability.
- The product’s pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by bloomberg.com.
- For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at infoayubalitour@gmail.com.
- User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to Ayu Bali Tour staff. User should contact us at infoayubalitour@gmail.com, if staff refuse to deliver their service(s) so we can solve it immediately.
Payment security
- All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.
Cancellation Policy
- 24-hour free cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund (will be charged 6% by the Payment Gateway)
- Any cancellations made on the date of the tour will be charged 100% of the total price of the booking.
- A no-show fee of 100% of the total tour price will be charged if you are not present on the confirmed date.
Usage of vouchers policy
The usage of vouchers should be according to Ayu Bali Tour terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services.
- Voucher is valid for the above mentioned date only.
- Ayu Bali Tour is entitled to ask additional charge for products and or services that are excluded from products and or services that have been mentioned on voucher.
- Voucher can not be exchanged with other products and or services without approval from Ayu Bali Tour.
- Voucher can not be canceled and refunded.
- If you have any questions please contact Ayu Bali Tour at email : infoayubalitour@gmail.com or chat on Whatsapp +62 882 1000 8699.